To ensure customers’ request, inquiries and complaints are attended and responded in timely manner, and to provide first call resolution, as indeed to provide excellent customer service.
To handle customer calls, complaints and enquiries efficiently, courteously and professionally.
To work ...
Interns are treated like full-time employees and will be given the opportunity to learn the task and responsibility of a full time staff
Problem solve IT related issues (through phone, teamviewer or on-site)
To assist and develop operational workflow for companies
Customise templates for ...
Interns will be expose to various function in ecommerce, especially in managing Operation.
Task include :
Assist in Operation management
Assist in Identifying issues and resolving issues
Certificate/ Diploma / Degree in ...
To enjoy making outbound calls to all potential prospects
Persuade potential customers to purchase a product or services
Explain product or services in detailed
Answer enquiries from cusomters related to sales presentation
To meet sales target consistently based on the project assigned
Help customers with their needs
Help in administration works.
Muslim (must wear hijab for lady applicant)
Minimum requirement SPM (passed B.Melayu, English & Matematik)
Skilled to use MS Office (word, excel & powerpoint)
Have a good personality ...
To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage large ...
Delivery of excellent level of customer service
Handling enquiries in a pleasant and confident manner
Managing, scheduling and verifying appointments
Managing client data
Maintaining front desk & retail area
General front desk duties
At least 1 year experience in similar ...
Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
To exceed customers expectation in terms of customer service & accurate information.
Work in a team to achieve the required KPI ...
Involving in the international sales activities & customer services.
To develop, retain and maintain new & existing oversea customers.
To assist in implementing sales and marketing plans.
To execute short and long-terms goals and objectives to ensure maximum market penetration.